Refund policy
Return & Replacement Policy
At The Zevora, we aim to provide quality products and a smooth shopping experience. Please read our return and replacement policy carefully before placing your order.
Return Eligibility
We accept return requests within 7 days of delivery. To be eligible for a return, the product must be unused, undamaged, and in its original condition with all accessories, packaging, manuals, and labels included.
No Refund Policy
We currently do not offer monetary refunds for returned products. Eligible returns may be provided with a replacement or store credit, depending on the circumstances and product availability.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. You may be required to provide clear photos and an unboxing video showing the product and its packaging for verification.
Once the issue is verified, we will arrange an eligible replacement at no additional product cost.
Conditions for Returns
Products will not be eligible for return if they have been used, damaged after delivery, altered, or returned without their original packaging and accessories. Returns may also be rejected if the request is made after the applicable return period.
Return Shipping
Customers may be responsible for return shipping costs unless the product received was damaged, defective, or incorrect due to an error from our side.
Order Cancellation
Orders can only be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.
Contact Us
For any return or replacement request, please contact The Zevora customer support team with your order number, reason for return, and relevant photos or videos.
The Zevora reserves the right to approve or reject return and replacement requests after reviewing the condition of the product and the circumstances of the request.